Help
Need help? If you’re wondering what you can do on the new site, take a short Tour. If you have a specific question, check out our Frequently Asked Questions below.
If you still need assistance, submit your comment or help request and we’ll do our best to get you an answer.
FAQs
Top 5 FAQs
I forgot my password and/or my username. How can I retrieve it?How do I change the email address to which my comics are delivered?
Some of my comics don't seem to be updating, especially the editorials. What's up with that?
How can I add or remove comics from my subscription?
I'm not receiving the comics in my email. Why not?
The New Site
What happened to My Comics Page?GoComics.com looks different.
What is tagging and how does it work?
What is commenting and how does it work?
How do I create a collection?
WHAT IS THE UCLICK NETWORK?
PRIVACY AND SECURITY
Do I have to register for each site on the network?Why do you use cookies? What are cookies?
How secure is my personal information?
What steps do you take to protect children?
REGISTRATION
When do I have to register? Why do I need to register?Do I have to pay for registration benefits?
How do I log in once I have registered?
How do I edit my information?
What if I forget my password?
MOBILE
(see our mobile faqs)SEND TO A FRIEND
How do I send something on GoComics to a friend?How do I know my postcard has been sent?
ADVERTISING
TECHNICAL ISSUES
Do I have the right browser?What should I do if images do not load correctly?
Why do I need Flash and/or Shockwave?
How do I get Flash and/or Shockwave?
CONTENT
Can I put your comics on my Web site?Can I use this strip for a work presentation or personal use? How about for my corporate intranet or Web site?
Can I put your content on my intranet site?
How do I submit content to be shown on GoComics.com?
How can I learn more about a creator?
How can I contact a GoComics.com creator?
SHOPPING
Can I purchase a comic strip? Can I get quality reprint(s) of my favorite comic?Can I order a reprint by mail or fax?
Is it safe to use my credit card?
What about returns?
What are my shipping options?
How do I contact you about a print purchase?
Top 5 FAQs
I forgot my password and/or my username. How can I retrieve it?
If you forgot your password, click on the “Forgot your password?” link below the sign in area. Enter the email address you are registered under, and we’ll email you a new password.
If you forgot your username, please send an email to support@uclick.com letting us know. We’ll get back to you as soon as possible with your username.
How do I change the email address to which my comics are delivered?
To change the address the emails are sent to, go to www.mycomicspage.com and log in using your username and password. Then, click on "My Profile" at the top of the page, then click on "Edit Profile." On the next page, scroll down a bit until you see "Change your email address." Enter the new address, and click "Save Changes."
Some of my comics don't seem to be updating, especially the editorials. What's up with that?
Not all of the comics update on a daily basis. If you’re a Pro member and you have the comics sent to your email, you’ll notice “comics not updated” at the top of your page. We often receive editorial cartoons from the creators AFTER your emails have already gone out for the day. In that case, we’ll send you the updated cartoon in the next day’s email.
How can I add or remove comics from my subscription?
To change the selection of comics for your page, first log into www.mycomicspage.com with your username and password. Once your dashboard loads, look on the left side of the screen under "My Comics Pages." Click on the small "pencil" to the right, and you will be taken to an edit screen. To add comics to your list, click on the green circle next to the comic(s) you want to add. To remove comics, look on the list to the left, and click on the red circle to remove a comic.
I'm not receiving the comics in my email. Why not?
First, you’ll want to check that email delivery is enabled for your page. To do that, log into www.mycomicspage.com with your username and password. On the next page, look on the left side of the screen under "My Comics Pages." Click on the small "pencil" to the right, and you will be taken to an edit screen. Make sure the “Email me any new comics daily” box is checked. If it’s not, check the box, then click “Save Changes.”
If the box is checked and you’re still not getting your comics, check any bulk mail folders or spam filters to see if they might be interfering with the emails. If you don't find anything on those, check any "blocked email" lists and make sure that comics@mycomicspage.com has not been inadvertently added. Also, please add this same address to your email address book.
The New Site
GoComics.com looks different. What’s going on?
We’ve redesigned GoComics.com around the idea of a comics community. The new site is more streamlined and offers not only comics, but also the opportunity for interaction between fans and their comics, as well as the chance for fans to connect with other fans. With the new tagging, collecting, commenting and sharing features, fans can do more on our site than they ever could before.
What happened to My Comics Page?
My Comics Page joined forces with GoComics to create the new GoComics Pro service. GoComics Pro offers all of the features of My Comics Page – unlimited archives and collections, email delivery, and most importantly, NO ADS – along with all of the comics community features of the new GoComics.com, like tagging, commenting and collection sharing. My Comics Page users can log into their Pro account with the same username and password they’ve always used.
What is tagging and how does it work?
Tagging makes it easy to find comics that relate to particular subjects. A tag is simply a label that describes some aspect of the comic. Click on the “Tags” header to find an alphabetical list of tags, or type a word or phrase in the search bar at the bottom of the page. You’ll be taken to a page listing every comic that has been tagged with that particular word or phrase.
To tag a comic, click the “Tag” link to the right or below a comic and enter a word or series of words that is relevant to that particular strip. The list could include the names of characters in the strip, important words or phrases in the dialogue, objects, actions, emotions – it’s really limitless. Just keep in mind that your tags will be visible to all users on GoComics.com. They will also be listed in the “My Tags” section of your dashboard page so you can search comics by just the tags you’ve created.
To edit or delete a tag, click the “Tag” link and make your changes, then click “Submit.”
What is commenting and how does it work?
Comments can be private notes to yourself about a comic like why you’ve saved it in a collection, or comments can be posted for the whole community to see. All registered GoComics users can make comments and have the option of making each comment public or private.
To make a comment, click the “Comment” link to the right or below a comic and enter your comment in the field provided. To make your comment private, check the box to the right of the comment field before clicking “Post a comment.” All public comments are visible directly below the strip on the strip’s public page. Your private comments are visible below the strip in your personal collection. Note: Your private comments within a collection become public when you choose to share the collection.
To edit or delete your comment, click the “Comment” link to the right of the comic and make your changes, then click “Submit.”
Why can’t I see some of the older comics in my collection?
Free users can view the comics in their collections until the comics are 30 days old. At that point, if you would like to continue to have access to your older strips, sign up for a GoComics Pro account. Besides unlimited access to the GoComics archives, as a GoComics Pro user you also get email delivery, single-page viewing and NO ADS. Plus, your annual membership fee helps support the cartoonists whose work you’re enjoying on our site.
WHAT IS THE UCLICK NETWORK?
The uclick Network refers to the group of entertainment Web sites developed and managed by the people at uclick, LLC. The uclick Network includes: Doonesbury.com, uclickGames.com, uPuzzles.com, Garfield.com, NewsoftheWeird.com, FBorFW.com, GoComics.com and uExpress.com.
back to topPRIVACY AND SECURITY
Do I have to register for each site on the network?
No. By registering at any of the sites in our network, you are registered for all of our Web sites. This makes it easy for you to take advantage of individual features on each Web site without having to repeatedly enter your information.
Why do you use cookies? What are cookies?
The term "cookie" refers to a small text file sent to your browser that allows us to store your username and other preferences in a secure fashion. These small files cannot harm your computer and do not contain any personal information.
With the auto-login feature in our registration system, we use a cookie to remember the login information you gave us so you don't have to enter that information each time you visit our site. Our site also uses cookies to keep track of how users are navigating our site and to provide you with personalized content. This will allow us to serve you the information that you want to see the most. The use of cookies is an industry standard -- you'll find them at most major Web sites.
How secure is my personal information?
The uclick Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.
What steps do you take to protect children?
GoComics takes the safety of children very seriously. We have taken several steps to ensure that visitors to our site are not compromised by our administrative and security measures. Visitors to our site under the age of 13 are subject to our Children's Privacy Policy (Read Our Policy) and we encourage you to see the policy for all of the details.
I'm under 13; can I register with your site?
The short answer to this question is yes. GoComics provides high-quality content and entertainment resources for users of all ages. However, our concern for the safety of children under the age of 13 and the requirements of the Children's Online Privacy Protection Act (COPPA) dictate that additional measures be taken prior to users under 13 gaining access to our site. For all of the details, please see our Children's Privacy Policy or contact the Support Team.
REGISTRATION
When do I have to register? Why do I need to register?
You can view comics and enjoy a number of GoComics features without registering. However in order to tag comics, comment on comics, or send comics to friends you must register with a minimum amount of information. Besides granting you account privileges, registration also enables us to describe the AGGREGATE demographics (e.g. 60% of the readers of the comic strip Cathy are female) of our sites to advertisers. We do not disclose specific information about any user to third parties.
Do I have to pay for registration benefits?
No. Registration benefits such as comics viewing, tagging, commenting and sending are free to you! Enjoy them! A yearly fee is required to get the privileges of a Pro membership, including unlimited access to archives, ad-free viewing and e-mail delivery of your personalized comics page,
How do I log in once I have registered?
Unless you turn off your cookies, you will be logged in automatically when you return to our Web sites. If you are on a different machine or have your cookies turned off, go to the sign in page and input your username and password to log on to your account.
How do I edit my information?
You can edit your personal profile information here. To edit billing address and credit card information, go to the "My Account" page.
What if I forget my password?
We'll e-mail your password to you if you forget it. Click the "Forgot Password?" link on the sign in page.
MOBILE
Click here to read the Mobile FAQ.
back to topSEND TO A FRIEND
How do I send something on GoComics to a friend?
On a page where you are viewing a comic, click on the "Share" link. You can then type in your friend’s email address and a personal message to be delivered with the comic to your friend. If you prefer, you can copy the link available in the same window and send it to your friend via your own email or IM client.
How do I know my postcard has been sent?
You will receive an immediate confirmation message when you send your postcard.
ADVERTISING
Can I advertise on the GoComics Web site, in GoComics e-mails, or on specific comic pages?
You betcha! Visit our Advertising Information page to learn more.
TECHNICAL ISSUES
Do I have the right browser?
Any of the following web browsers work with GoComics: IE 7 (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac).
What should I do if images do not load correctly?
Usually, images that do not load correctly represent a temporary problem and do not require any special fixes. Simply reload the page you are currently visiting and the problem should be resolved. If the issue does not resolve itself you might also make sure that your browser software has not become corrupt - if it has you might try uninstalling and installing the most current version of your chosen browser software.
Why do I need Flash and/or Shockwave?
Flash and Shockwave allow GoComics.com to deliver the most engaging, compelling and interesting entertainment content currently on the Web. We utilize technologies like these to enhance your entertainment experience in the most compatible way possible. You can download the plug-ins from Macromedia.com.
How do I get Flash and/or Shockwave?
Please visit Macromedia.com and you will be automatically directed to the correct version for your operating system and browser.
CONTENT
Can I put your comics on my Web site?
Yes you can! Our dedicated sales team can help you put our syndicated content on your Web site. Find out more about our content services from uclick.com.
Can I use this strip for a work presentation or personal use? How about for my corporate intranet or Web site?
Click here to learn more about how to get a permissions agreement to use our content.
Can I put your content on my intranet site?
Most of the features on GoComics are available. Click here to learn more about how to get a permissions agreement to use our content.
How do I submit content to be shown on GoComics.com?
GoComics.com is not only your source for the comics and humor you already know, but we also want to be the launching pad for the next generation of humor creators. We welcome and encourage submissions for comics, animations, and games. If you think you have what it takes, check out our submission guidelines. GoComics.com is owned and managed by uclick, the leading content service provider on the Web for the comics and daily games you love, so your submission will be reviewed by uclick's team of content experts.
We’ve also created a section of our site that is specifically designed for creators who want to develop a strip. Comics Sherpa is an excellent proving ground for the up-and-coming comic creator, where you can create your own deadlines, post your strips and receive feedback from GoComics users. To learn more about Comics Sherpa, click here.
SHOPPING
Can I purchase a comic strip? Can I get quality reprint(s) of my favorite comic?
Yes. To purchase a print of any comic on GoComics.com, click the "Buy a print" link to the right of the comic. If there is no link, the comic is not available as a print. We also offer many Collectible Prints of your favorite comics. Look for these links in the "More..." box to the right of the comic.
Can I order by mail or fax?
Yes; we understand that, while none of our customers have ever had trouble with security on our site, many of you still may not feel comfortable ordering over the Internet. With that in mind we try to make your offline shopping experience as simple as possible for our online customers.
To order by fax, phone or mail, simply follow the steps outlined above but before choosing the "Place Order" button, just print out the order form. Then either:
- Fax your order to: 816-3932-6689
- Phone your order to: 816-932-6617
Our live representatives are available to take your call between the hours of 8:00 a.m. and 4:30 p.m. CST Monday through Friday.
-
Mail Your Order to:
Universal Press Syndicate
Attn: Permissions
4520 Main St.
Suite 700
Kansas City, MO 64111
Please be sure to include your credit card number and expiration date or your check or money order drawn on a U.S. bank. Please make checks payable to Universal Press Syndicate.
Is it safe to use my credit card?
Yes. The GoComics Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.
What about returns?
GoComics.com strives to exceed our customers' expectations in all regards. This includes a 100-percent-satisfaction guarantee on all our standard products. If you are unhappy with your order, simply enclose it in the original package with your packing slip stating why it is being returned, and return it for a full refund to:
-
Universal Press Syndicate
Attn: Permissions
4520 Main St.
Suite 700
Kansas City, MO 64111
Custom-produced items such as the Collectible prints and the framed Collectible prints are generally excluded from this policy but are handled on a case-by-case basis.
What are my shipping options?
Once you place your order, shipping and handling amounts are calculated based on the shipping method and destination you choose. Available shipping methods include:
| Orders Delivered within the United States and to U.S. Armed Forces Locations | |
| Order Total | Delivery Charge Within U.S. |
| $0.00 - $25.00 | $4.25 |
| $25.01 - $50.00 | $5.75 |
| $50.01 - $75.00 | $7.25 |
| $75.01 - $100.00 | $8.75 |
| Each additional $100.00 add $3.75 per $100.00 | |
| Delivery within the United States in 7-10 working days Deliveries to a physical address via United Parcel Service (UPS) Deliveries to PO Boxes via United States Postal Service | |
| Orders Delivered to Canada and Provinces | |
| Order Total | Delivery Charge for Canada and Provinces |
| $0.00 - $25.00 | $6.25 |
| $25.01 - $50.00 | $7.75 |
| $50.01 - $75.00 | $9.25 |
| $75.01 - $100.00 | $10.75 |
| Each additional $100.00 add $4.75 per $100.00 | |
| Delivery to Canada and Provinces is 2-3 weeks Deliveries to most physical addresses via United Parcel Service (UPS) Deliveries to PO Boxes via United States and Canadian Postal Services | |
| Orders Delivered outside the United States and Canada via International Air Mail | |
| Order Total | Delivery Charge Outside U.S. and Canada |
| $0.00 - $25.00 | $12.75 - Air Mail |
| $25.01 - $50.00 | $18.75 - Air Mail |
| $50.01 - $75.00 | $24.75 - Air Mail |
| $75.01 - $100.00 | $30.75 - Air Mail |
| Each additional $100.00 add $8.00 per $100.00 | |
| Delivery outside the U.S. and Canada is via Air Mail, taking 2-3 weeks. CUSTOMS CHARGES- We are required by law to note the contents and the value of every international package, even if it is a gift. Customs charges may be levied when the package reaches your country. GoComics.com is not responsible for these charges and cannot provide estimates as to what they may be. You may wish to contact your local customs office for more information. | |
How do I contact you about a print purchase?
We encourage all of our customers to contact us with any questions, comments or suggestions they may have. You can reach a live representative by calling us at 816-932-6617 between the hours of 8:00 a.m. and 4:30 p.m. CST Monday through Friday.
Of course you can always write to us at:
-
Universal Press Syndicate
Attn: Permissions
4520 Main St.
Suite 700
Kansas City, MO 64111
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